Returns

You can return the items received within 14 days of receipt. Remember that all the items should be in their original package and condition. Once returned you will be conctated to receive an exchange or a refund, which will not include the cost of the original postage and packaging.

Follow this steps to complete the return process:

  1. Signin your account and go on your order page and click on "require refund authorization".
  2. Download from here our refund module and complete it.
  3. Ensure your return is well packaged. Don't apply any type of stickers on the the original package.
  4. Ship products with a trackable carrier to this address:
Via A.Solivetti 4
Roma (RM), 00168, Italy
Supernuts s.r.l.
    5. Once received, if products respect all refund policy conditions we will process your refund/exchange within 14 days.
    Right of withdrawal for the consumer (Legislative Decree 206/2005)
    In compliance with the provisions of Legislative Decree no. 206 of 6 September 2005 (and subsequent amendments and additions), the Consumer Customer, if not satisfied with the products purchased from the Seller, may return the products and obtain a refund of the price already paid when paying in advance or change the size, colour and/or article. The Consumer Customer may make use of the right to change the article, size or colour, only once.

    Method of exercise: To this end, the Customer must contact the Seller within 14 days after delivery of the products or within 14 days after purchasing the services, sending a communication to the email address info@thesupernuts.com containing all the information necessary and useful for a correct processing of the return and refund.