If we were wrong
We apologize! We will refund the cost of the product.
If it was your decision we are sorry that something was not to your liking!
We will refund the cost of the product but the shipping costs to send the package to us are at your expense.
This step is critical to make sure you have all the features you need for be able to make a return.
If you answered ALL YES, you are eligible!
You can proceed with the return without any problem.
Prepare the package
Prepare the shipment
First we check that everything is in order
If everything is in order, we will automatically proceed with the refund within 14 days from the date receipt of the return. In case of anomalies, we will contact you to find a solution. If you have any questions or problems write to email@example.com or through our support chat.
N.B. It is NOT possible to exchange goods! If you want to change size or product, you will have to proceed with a new order.
For orders paid by credit card or paypal
the refund will be made to the same account from which it is after payment, minus the shipping costs.
For orders with payment on delivery
the refund will be made by bank transfer, minus the Shipping fees. You will be contacted privately to provide your account number to make the refund. The reimbursement will take place only after verification of the payment to the courier. The reimbursement for di Orders with payment on delivery are generally processed within 20/30 days. In compliance with the right of withdrawal for the consumer (Legislative Decree 206/2005) and in accordance with the provisions by the Legislative Decree 6 September 2005 n. 206 (and subsequent amendments and additions).